Marrakech Deco Shop is the operator of (https://marrakechdecoshop.com/) (« website »). By placing an order on this site, you agree to the terms and conditions below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to mutually protect and establish expectations for our service.

  1. General

Subject to stock availability. We endeavour to maintain an accurate stock situation on our website, but it may happen that there is a stock discrepancy and we are unable to deliver all items at the time of purchase. In this case, we will deliver the available products and contact you to discuss whether you would prefer to wait for the backordered item to be restocked or whether you would prefer us to issue a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Marrakech Deco Shop will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Marrakech Deco Shop will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Marrakech Deco Shop will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Marrakech Deco Shop to process your warranty claim within 3 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 – 15 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 7 – 45 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2-15 business days of payment of the order

Our stores operates Monday – Friday during standard business hours, except on national holidays at which time the stores will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Marrakech Deco Shop Does not ship to P.O Box

4.6 Military Address Shipping

Marrakech Deco Shop Does not ship to Military Adress

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax does not apply to the site

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Marrakech Deco Shop encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Marrakech Deco Shop at the customer’s expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service inquiries, please email us at guestrelationship@marrakechdecoshop.com